Do I need to establish connectivity on my SIM?

The SIM card will automatically connect to the network by default, once you land at your destination.

Certain SIM cards require manual adjustment of your mobile device’s APN setting to get connected.

Kindly refer to the instructions in the description panel to see if your desired SIM would require such action.

How many days in advance should I purchase the SIM card?

It is advisable to place your orders at least two (2) days in advance for us to facilitate your order.

Can I cancel my order?

SIM Cards bought with a promotion code are strictly non-refundable.
SIM Cards bought without a promotion code will incur a 20 percent cancellation fee. 

Can I add additional SIM cards to my existing order?

Yes, you can continue shopping and add more products to your cart before checking out However, do note that once you have checked out and made payment, you will have to create a new order if you would like to add more products.

Can I change the type of SIM cards of my order?

If you have not checked out, you may return to edit your shopping cart. However, once you have checked out, you will need to cancel your previous order and re-make a new order.

Where can I collect my SIM card(s)?

We offer two collection methods – courier service and self-collection. If you prefer to self-collect your SIMs from our city counters, kindly locate us from the link below.


How long will the courier service take?

Delivery time will depend on location. It is advisable to order your SIM card(s) in advance as deliveries are expected to take 1-2 days prior to your departure date. 

What is Fair Usage Policy (FUP)?

The Fair Usage Policy (FUP) is a policy designed to limit the daily usage of heavy bandwidth users, e.g. individuals who use file-sharing software or torrent applications on their devices. Local Internet Service Providers (ISP) set a cap for data usage that reduces the data speed of users who cross the threshold, allowing for fair connection speed for other users on the same network.

How does the Fair Usage Policy (FUP) affect my usage?

Once you have exceeded the data cap, your connectivity speed will be automatically reduced. This is only temporary as the cap will reset the next day (depending on ISP policy).