* A 5-days advance is required to book a TravelWiFi.
* For Express Booking Service (less than 5-days before your trip), contact us via LINE @travelrecommendsth or Call Centre at 021054463. Additional 107 baht service fee will be applied.
* Device model and complimentary items shown are for illustration purposes only and are subject to availability.

IMPORTANT NOTES :

1.    Fair Usage Policy (FUP): Fair Usage Policy is a set of guidelines imposed by the country's local internet service provider to manage inappropriate data use and to prevent user from abusing the data usage. This policy makes sure that the service can be used fairly by everyone in the particular country. The user may experience slow data speeds if the data usage exceeds the assigned limit but will never be cut off from the internet. There will be no extra charges incurred on the rental rates.

2.    Late Return Fee: A late fee of the country daily rental rate will be imposed from the second day of the indicated return date of the rental period. This means user would have one day’s grace period to return the TravelWiFi kit from the indicated return date.  

3.    Cancellation Fee: 

NOTIFICATION IN MORE THAN 5 WORKING DAYS:

There is THB100 penalty if the cancellation is notified more than five working days before the indicated departure date. The amount will be refunded to you within 14 working days

NOTIFICATION IN LESS THAN 5 WORKING DAYS:

However, you will be penalized THB500 if the cancellation is done within or less than five working days before the indicated departure date. The remaining amount will be refunded to you within 7 to 14 working days.

In case of urgent booking/ last minute booking If cancellation before departure Customers must pay the cancellation fee THB500.

4.    Accidental Loss: The charges for loss or damage are as follows:
       a.    WiFi router and SIM card:  THB 6,000
       b.    Power Bank: THB 1,000
       c.    Carrying case: THB 500
       d.    Converting plug: THB 800
       e.    Other Accessories (e.g. cables): THB 200

Note: If you have purchased the insurance for TravelWiFi kit, you need not pay the penalty charge of cancellations, loss or damages to accessories and *TravelWifi device.
*Must be accompanied with police report as proof of loss. If you do lose the Travel Pocket Wi-Fi, please make a police report in the country where you lost it and present the report to us as proof of loss when you are back in Japan.

5.    TravelWiFi Coverage: Please be informed that the TravelWiFi might not be able to connect to the internet at locations with poor reception such as mountainous areas, underground, coastal areas, rural places and old buildings, etc.